Donations Attendant (PT)

Goodwill - Rockford (McFarland), IL • Part-time • Rockford, Illinois, United States • $15 - $18 / hour • 3m ago

Responsible for all duties as assigned by the Store Manager, including receiving donations; providing exceptional customer service; sorting, salvaging, trashing and processing textiles, hard goods, and commercial goods; and preparing goods for transit.

Responsibilities & Essential Functions:

Communication

Provides responsive and respectful service to donors. Demonstrates a commitment to excellence in customer service, by effectively communicating with donors. Complies with standards such as: greet donors promptly and politely (in 30 seconds), assist in unloading vehicles, thank donors for supporting Goodwill, answer questions, appropriately decline donations, educate donors on the “Can’t Use” list and recall items, provide tax information, complete donor receipts and all required forms accurately and efficiently while maintaining positive communication with the donor.
Responsive and respectful towards others within the organization. Promotes internal and external customer service through effective communication. Displays appropriate behavior (courteous and respectful interactions) with fellow employees.

Inventory Management

Processes hard goods (wares, electrical, furniture, books, shoes, accessories). This includes sorting based on store criteria, minimizing trash, and salvaging as applicable.
Sorts textiles based on the store standards. Discards only approved items into trash, and places miscellaneous items in appropriate containers, i.e. recycling, totes, carts, etc.

Identifies items that are priced by management, i.e. wedding gowns, furs, formals.
Assists in preparing and in receiving trucks.

Safety

Consistently follows established safety rules. Reports safety accidents and hazards when known and in a timely manner. Maintains a safe, clean, and orderly work area. Utilizes the proper equipment and supplies in meeting the safety standards.

Uses assigned tools and equipment: pallet jacks, dollies, etc. May be trained and certified on power stacker.

Other

Tracks number of donations and zip codes for donors by entering information into laptop.
Maintains workstation supplies.
Completes work station 5 minute clean up daily.
Demonstrates regard for Goodwill’s assets including property, and equipment.

The above list of responsibilities is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities or duties required. Employees are expected to perform other duties as assigned.

Qualifications & Basic Job Requirements:

A high school degree (or its equivalent) is desirable, though an equivalent amount of training and experience will be considered in lieu of this requirement.

Ability to effectively and respectfully communicate with the public and customers (internal and external).
Ability to count, add, and subtract.
Ability to follow instructions and work independently.
Ability to follow all safety rules.
Must be able to operate a pricing gun and price merchandise appropriately.

Compensation: $15.50- $18.00/hour

Key Benefits We Offer:
Flexible work schedule, Store discount, IL PTO, Cultural observance day, Tuition reimbursement, 401k, Voluntary Aflac and Career advancement opportunities.

Thank you for your interest in working at Goodwill. We commit to providing each applicant with a hiring experience that allows you to bring your authentic self to the table. If you need an alternative method to apply this for position, please contact Goodwill's Human Resource Department at SharethaH@goodwillni.org

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