Description:
Position Summary
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Supervises various aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Implements operational procedures and methods to achieve family center’s strategic goals.
Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. We are the Y.
Job Responsibilities
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Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
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Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
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Is responsible for generating revenue and or monitoring expenses according to department budget.
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Provides input on performance evaluations and submits recommendations to department director for review and final approval.
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Observes and participates in the hiring and selection of staff under close supervision of the department director.
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Initiates counseling and disciplinary actions under the close supervision of the department director.
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Prepares and coordinates employee work schedules.
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Trains and orients new employees.
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Leads Team to successfully participate/complete all required trainings and participate in all staff events.
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Participates in quality improvement and fundraising initiatives.
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Verifies work hours of employees and submits timesheets to department director for approval.
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Provides input into the development of procedures and systems for the department.
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Participates in staff meetings and/or related meetings.
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Perform facility access control duties by checking in members and program participants entering the building. Ensure that membership card is presented or proper guest fee, if required, is paid.
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Enter membership and program enrollment data into applicable technology systems/software, print receipts, and give receipts to members and program participants.
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Ensure the security of the association enforcing policy regarding visitors and maintains visitors log.
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Give membership and program information to walk in and phone in customers.
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Promote and represent the mission and core values of the YMCA of Central Florida in the Family Center and its programs.
Requirements:
- Bachelor’s degree in related field preferred or equivalent combination of education and experience
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YMCA membership or operations experiences preferred
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1-3 years’ experience in membership or customer service related field required
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Previous supervisory experience in customer service preferred
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Demonstrated computer knowledge and data entry skills.
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Excellent verbal, written and interpersonal communication skills
Work Environment & Physical Demands
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Must be willing to work a flexible schedule, which may include weekends and holidays as needed.
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Must be willing to work an on-call schedule rotation as required.
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The noise level in the work environment is usually moderate to loud.
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The physical activities of this position include: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, and repetitive motions. Talking is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels, with or without correction.
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Required to sit or stand for extended periods of time while demonstrating manual dexterity in order to accurately work on the phone, computer keyboard, and other equipment.
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The employee must be able to perform light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
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The employee is required to have close visual acuity, along with the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, or to make general observations of facilities or structures.
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Must possess auditory and verbal capabilities in order to adequately communicate via phone and in person.
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The employee is not substantially exposed to adverse environmental conditions.
Disclaimers
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Must complete successful background screening, which includes criminal and employment verification. Some positions may additionally require a successful credit check screening.
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All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.
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This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
