Job Description:
Joining the American Red Cross is like nothing else. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole.
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. As you dedicate yourself to caring for others, you are embraced with generous compensation and benefits, and you become part of a community that cherishes and values you both professionally and personally.
Where Your Career is a Force for Good!
Job Summary
Recruit prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact active, lapsed and occasional apheresis and/or whole blood donors to increase the frequency of donations and increase the number of donors at fixed sites or mobile unit blood drives to meet the collections goals. Positively impact the quality of service to donors and groups, increasing the availability of blood products. Coordinate reminder calls, follow-up, logging of data, maintenance of records and special projects to achieve established goals. Provides support, development and/or leadership guidance to volunteers.
Key Responsibilities:
-
Contact by telephone current apheresis and/or whole blood donors to recruit for donation.
-
Schedule appointments to ensure maximum number of donors are scheduled each day.
-
Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
-
Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.
-
Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
-
Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
-
May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
WHERE YOUR CAREER IS A FORCE GOOD
- Standard Schedule: Full Time – REMOTE / WFH
-
Tuesday, Wednesday, Thursday 10:00am - 7:30pm , Friday 9:30am -6pm, Saturday 9am -2pm ( Off Sunday & Monday)
Pay Information:
-
The salary range for this position starts at $16.00 hr. + Shift Differential
- Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.
Qualifications:
- Education: High School or equivalent required.
-
Experience: Up to one-year related experience. Telephone and customer service or telemarketing experience is required.
-
Sales Experience ( Preferred not Required)
-
Navigating through Multiple Computer Systems
BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
-
Medical, Dental Vision plans
-
Health Spending Accounts & Flexible Spending Accounts
-
PTO: Starting at 15 days a year; based on type of job and tenure
-
Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
-
401K with up to 6% match
-
Paid Family Leave
-
Employee Assistance
-
Disability and Insurance: Short + Long Term
-
Service Awards and recognition
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.
To view the EEOC Summary of Rights, click here: Summary of Rights
