Summary/Objective
Responsible to coordinate and maintain assigned processing systems and procedures, ensuring that efficiency and user satisfaction are maintained. IT position will work with the IT Manager to understand and implement the organizational structure necessary to assure high performance, quality of work, and systems security.
Grant Disclosure
This position is funded by a grant, employment in that position is contingent upon the continued receipt of grant funding and the appropriate allocation of such funds for the position’s purpose. A grant-funded position may be terminated upon no less than fourteen (14) days’ notice if grant funding is not received or is not available for the position for any reason.
Hospitality, Accessibility, Advocacy, Diversity, Equity, Inclusion & Belonging
Promote a positive image through manners, dress, attendance, and attitude:
· Contribute to the work environment of Easterseals to be that of an outgoing, inviting, a pleasant organization focused upon customer outcomes and service.
· Support Easterseals’ accessibility and the ease with which families encounter the staff and the respect they encounter for their needs, concerns and resources.
· Communicate that Easterseals is always the right place to be regardless of the request or need.
· Easterseals RGV is committed to advancing diversity, equity, inclusion and belonging, understanding that it is an ongoing developmental journey for both the individuals served and the organization. Easterseals continuously reflects on and adapts its efforts in these areas.
Essential Functions
1. Collaborates with users, vendors, technicians, and managers to understand and assess computing and systems needs and requirements.
2. Evaluates current technology use and needs of the company and recommends software and hardware improvements.
3. Remains current on advances in technology.
4. Performs day-to-day maintenance of the agency’s network system.
5. Provides solution-based customer service for software/computer issues to IT Manager.
6. Support and maintenance of Agency website as needed.
7. Assist in the coordination of telecommunications such as telephone system and modem lines.
8. Prepares and delivers operational or project progress reports as requested by the IT Manager.
9. Assumes responsibility for establishing and maintaining effective communication and coordination with the company staff, programs, and management team.
10. Provide technical assistance with general building maintenance.
11. Other duties as assigned
Secondary Responsibilities:
1. Assist with various functions for the organization that may include hauling, delivering, and any other needs as assigned.
2. Work with supervisor to plan and request supply needs, equipment needs and repairs, as well as inventory review and updating.
Promote safety in the organization for staff, visitors and clients of Easterseals RGV through following Safety Precautions and procedures as outlined in the Safety Manual.
Competencies
Cleanliness
Detailed Oriented
Collaboration Skills
Communication Proficiency
Problem Solving
Ethical Conduct
Self-Motivated
Organizational Skills
Ability to explain technical terms
Time Management
Client Focus
Flexibility
Supervisory Responsibility
This position does not have supervisory responsibilities. However, occasional mentorship assignment of students and volunteers.
Work Environment
This job operates in an office, building, storage, and outdoor environments as needed.
Potential exposure to cleaning materials such as: bleach and other harsh chemicals, rubber/latex gloves, and other materials that post hazard if not used appropriately. Exposure to cuts and other abrasions from use of sharp instruments and tools. Frequent exposure to office materials and equipment such as: copier toner, white out, permanent markers, computers, laptops, wiring, and many other hardware, etc.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is a largely physical role; required to be able to lift, sit for long periods of time, stand, sometimes in limited space during installations or other IT related tasks. This would require the ability to:
- Ability to lift – up to 50 pounds plus.
- Some squatting, stooping, reaching, standing, twisting, as dealing with IT tasks.
- Must have good eye-hand coordination and able to respond and move quickly to immediate situations requiring immediate intervention.
- See details of objects that are less than a few feet away.
- Speak clearly so listeners can understand.
- Understand the speech of another person.
- See differences between colors, shades, and brightness.
- Hold the arm and hand in one position or hold the hand steady while moving the arm.
- Use one or two hands to grasp, move, or assemble objects.
- Use fingers to grasp, move, or assemble very small objects.
- Make quick, precise adjustments to machine controls.
- Make fast, repeated movements of fingers, hands, and wrists.
- Focus on one source of sound and ignore others.
Ability to read typewritten material and computer monitor under typical lighting conditions. Must be able to handle multi duties/functions at one time. Must be able to manage demands of workload in appropriate manner.
Position Type and Expected Hours of Work
This is a part-time, hourly position. A typical day consist of 5 hours and a workweek which is generally Monday through Friday. However, it may require some evenings and weekend hours to ensure organizational needs.
Travel
Travel is not expected for this position. However, commuting between worksites is required.
Required Education and Experience
1. Certifications in Computer Science, Programming, or related field required.
2. Three or more years of experience as an IT support technician or related field, required.
3. Proven experience in project management and comfort level working with clients, staff, vendors, preferred.
4. Good communication skills with proven comfort level both verbal and written.
5. Good time management skills, excellent follow through abilities and detail oriented.
6. Ability to work well with others and in a team environment.
7. Bilingual capabilities desired.
Additional Eligibility Qualifications
Must be able to successfully clear a criminal background check that may include DPS, DFPS, FBI, general Public Data backgrounds. Initially and every 24 months.
Must be able to successfully pass a drug screen. Initially, randomly or when requested.
Must be able to and maintain a cleared TB skin screen test. Initially and upon expiration date.
Must have/maintain a valid Texas Driver’s License and continued proof of vehicle insurance.
Work Authorization/Security Clearance
Must be able to provide proof of eligibility to work in the United States. H-1B sponsorship not available.
AAP/EEO Statement
Easterseals RGV provides equal employment and advancement opportunities to all individuals. Employment decisions at Easterseals RGV will be based on merit, qualifications and abilities and does not discriminate in employment opportunities/practices or unfair treatment because of race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type: Part-time
Pay: $20.82 - $23.32 per hour
Expected hours: No more than 25 per week
Benefits:
Compensation Package:
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
