TITLE: Retail Trainee DATE WRITTEN: 04/2025
DEPARTMENT: Donated Goods SUPERVISED BY: Store Manager. Asst. Mgr. STATUS: Non-exempt, Temporary
Mission Contribution: Supports the mission of Goodwill Gulf Coast by assisting across retail operations, contributing to effective donation intake, merchandise preparation, and customer service.
Function: This temporary position is designed to train and support individuals in all core areas of retail store operations including donation intake, sales floor maintenance, and merchandise processing.
Essential Functions:
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Ensures World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information.
- Assists with unloading donations from the donors’ vehicle and takes in donations left outside of store.
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Keep an accurate count of donations.
- Sorting donations into designated equipment.
- Loading large purchases for customers.
- Sort and price merchandise, separating sellable from unsellable items, and preparing items for display.
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Clean, hang, and rotate merchandise on the sales floor, ensuring a neat and organized presentation.
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Monitor and maintain cleanliness and organization of the dressing rooms and sales floor throughout the day.
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Support customers with questions, including assisting with free medical equipment forms and stocking as needed.
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Ensures a clean and empty work station at the end of each shift.
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Ensures the image of the exterior and interior of the donation area are maintained to Goodwill’s standards.
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Keeps aisles free from debris in the production area.
- Maintains adherence to all company policies and procedures.
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Other duties as assigned.
Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).
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Must be able to interact cordially and productively with a variety of people.
- Must be able to market Goodwill and explain the mission to the general public.
- Must be able to take initiative and work well with little supervision.
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Must be able to work a flexible schedule including nights and weekends.
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Must be able to distinguish between better name brand merchandise.
Experience and Education Requirements:
- High School diploma or GED preferred, but not required.
- Prior work experience in the service industry preferred.
Physical Requirements:
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Ability to engage in frequent bending, stretching and stooping.
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Ability to engage in prolonged standing, walking and twisting.
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Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.
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Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
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Ability to use fingers, hands and wrists, repetitively.
Working Conditions:
Frequent physical exertion; exposure to unfit donated goods.
Critical Performance Factors:
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Customer Service
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Safety/Accident Prevention
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Speed and quality of processing
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Cleanliness & Organization
Equal Opportunity Employer/Veterans/Disabled
How Positions are Filled: Positions are filled based on the order in which complete applications are received and your availability to work the required shifts. Early submission of a complete application and flexible availability increase your chances of being selected.
Position Details:
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Duration: Temporary positions for up to 90 days
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Path to Permanent Employment:
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These roles are intended to become regular part-time positions after 90 days. Conversion is expected as long as work performance, work ethic, and cultural fit meet expectations.
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Work Hours: Up to 28 hours per week
Application Process:
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No Interviews: There is no in-person interview for these positions.
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Communication: All communication is done through phone/text and email between our Recruiter and applicants.
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Job Offer & Paperwork:
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The Recruiter will contact you via email with a job offer and a link to a video about the position.
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You will need to complete the job offer paperwork and return it to us within 24 hours.
