Help Desk Specialist - Part-time

North Texas Food Bank • Part-time • Plano, Texas, United States • $17 - $20 / hour • 2m ago

The Help Desk Specialist provides support to internal staff and North Texas Food Bank agencies by resolving inquiries and issues. This position will be responsible for implementing, addressing, and tracking service requests to resolution, ensuring stakeholders receive timely and effective solutions.

MINIMUM QUALIFICATIONS:

Education:

•Associate’s degree in business, management or related field preferred, or an equivalent combination of education and experience

Special Knowledge/Skills/Abilities:

•Proven customer service and problem-solving experience

•Strong interpersonal and collaboration skills

•Demonstrated effective verbal and written communication skills

•Good judgment with the ability to make timely and sound decisions

•Basic knowledge of ticketing systems a plus

•Intermediate proficiency with MS Office applications

•Must have strong verbal and written communication skills as it relates to the job

•Knowledge of warehouse safety regulations preferred

Experience:

•One year of relevant work or customer service experience required

•Food Bank, facilities, call center, or warehouse experience a plus

PRINCIPLE DUTIES AND RESPONSIBILITIES: • Process Helpdesk ticket requests to ensure timely support and efficient service

Coordinate with other departments to facilitate the resolution of identified issues within agreed Service Level Agreements (SLAs)

Assist the Helpdesk team in ensuring issue resolution with both customers and internal departments • Ensure personal resource allocation and coverage to meet or exceed service level metrics • Utilize Helpdesk system for tracking, information gathering, and/or troubleshooting

•Perform other tasks and duties as assigned

The North Texas Food Bank is an equal opportunity employer.

Job Type: Part-time

Pay: $17.50 - $20.50 per hour

Benefits: