Development Operations Coordinator

Our Neighbors' Table • Part-time • Salisbury, Massachusetts, United States • $23 - $27 / hour • 2m ago

Overview

Our Neighbors’ Table’s success draws from its focus on alleviating food insecurity as its sole mission, its attention to the quality of its services, and effective engagement of the community in carrying out its programs. The Resource Development Department is charged with ensuring adequate revenue and human capital to execute Our Neighbors’ Table’s mission and programs. The department has grown donor giving by 100% over the past 5 years through strong stewardship and customer service.

On the cusp of more revenue growth, the Development Operations Coordinator position will ensure continued quality of donor operations and constituent management. This administrative position will carry out critical operational functions, including database management, reporting, and gift processing. The Development Operations Coordinator will ensure accurate constituent records for donors and volunteers with a supreme attention to detail.

DUTIES & RESPONSIBILITIES

Process all financial and in-kind donations and enter gifts into constituent records.
Manage donor acknowledgement process, including letters and relevant correspondence
Update and maintain accurate donor and volunteer records in database. Manage constituent database in alignment with data best practices.
Reconcile donations with the Finance Department
Provide customer service to donors seeking assistance (processing credit card donations, updating recurring donor credit cards, etc.)
Track donor stewardship and assist with benefit recognition coordination (business partner, spoon platoon, etc.)
Manage small team of volunteers who assist with gift entry

QUALIFICATIONS

A minimum of two years' experience in an administrative position in a customer service/sales environment or not-for-profit development office
Database management experience and proficient with Microsoft Office Suite, especially Microsoft Excel
Systems oriented and highly organized with strong attention to detail
Ability to analyze and synthesize data
Positive attitude and strong interpersonal skills.
Demonstrate initiative and ability to work independently.
Strong customer service, oral and written communication skills.
Experience supporting a team or operations
Commitment to maintaining confidentiality and handling sensitive donor information with discretion
Compassion for others and a philosophy that aligns with ONT’s core values of dignity, community and respect.

Job Type: Part-time

Pay: $23.00 - $27.00 per hour

Expected hours: 20 – 25 per week

Benefits: