Genesis Donation On-Call Specialist (Remote)

Medical Education & Research Institute • Part-time • Remote (Memphis, Tennessee, United States) • $30 / hour • 3m ago

Medical Education & Research Institute (MERI) is a non-profit organization which supports the advancement of medicine by providing bio-skills lab environments essential to medical and surgical training for healthcare professionals.

Our central U.S. location in Memphis, TN as well as our mobile support ability allow us to facilitate state-of-the-art, hands-on training and educational events for physicians, nurses, and other medical professionals from across the country and around the world. Our unique ability to coordinate all aspects of medical training is made possible in part by our exclusive partnership with the Genesis Legacy Whole Body Donation Foundation.

In order to better accommodate training in the evolving medical industry, we are currently expanding our Genesis team.

This position reports to the Genesis Manager and performs various duties to support essential functions of the Genesis Whole-Body Donor Program.

GENESIS SPECIALIST (On-Call)

PURPOSE
To assist donors and donor families and/or their legal authorizing parties in regards to all aspects of donation in the Genesis Whole-Body Donor Program.

REPORTS TO
Genesis Manager

ESSENTIAL JOB FUNCTIONS
(This is a summary list and not all inclusive of the entire job description)

Receive and respond to donation program phone calls in a timely manner during evening schedule, outside of normal business hours
Perform various liaison services for potential donors and donor families (or other legally authorized parties) in regards to donation in the Genesis program
Ensure various donor documentation is completed correctly and accurately by authorized personnel, and processed in database
Perform donor risk assessment and arrange transportation of donors to proper location
Ensure accurate processing, preparation, verification, and delivery of cremated remains to donor families
Work with mortuaries and other third-parties to ensure proper documentation and process for receiving donors
Adhere to all departmental and organizational SOPs in regards to donor confidentiality and applicable regulatory standards
Adhere to and ensure compliance with AATB donor referral, donor consent and authorization, and proper acquisition of whole-body donations
Perform any other related duties as required or assigned

EDUCATION/EXPERIENCE

High School Diploma or equivalent
2+ years of relevant working experience in an office setting performing similar administrative job functions listed
Some education, training, or professional experience in Funeral Sciences is preferred but not required

SKILLS AND POSITION REQUIREMENTS

Strong verbal and written communication skills
Excellent attention to detail
Ability to multitask
Ability to communicate effectively and compassionately in group setting or on the phone
Intermediate experience with Microsoft Office software, Apple computer and device management, Outlook email, and other forms of common technology in a modern office environment

SCHEDULE & COMPENSATION

This is a part-time evening (overnight) position with a 5p-8:30am on-call schedule. Normal weekly schedule is Sunday through Thursday, 5:00p until 8:30am the following morning. Some weekends and weekday holidays will be required for on-call scheduling.

This is a non-exempt (hourly) position with a normal pay rate of $30 per hour for time spent receiving calls and performing work related response duties. Call volumes are unpredictable and will vary. Current average hours for evening on-call duties are approx. 15 hours weekly.

This is a part-time position with no insurance benefits offered.

Company equipment (Macbook & iPhone devices) will be provided.

This is a remote-work role and not required to commute or report to a specific work location