Dispute Analyst

Foundation Finance Company, LLC • Full-time • Remote (Rothschild, Wisconsin, United States) • $22 - $23 / hour • 3w ago

Overview:

Dispute Analyst Description & Duties:

The Dispute Analyst handles incoming dispute claims and first payment defaults, investigating, and effectively processing in a timely manner in accordance with applicable network regulations. This role ensures service standards are met, provides support of department goals, and coordinates the reduction and control of losses.

Pay Range: USD $22.00 - USD $23.00 /Hr. Responsibilities:

Duties may include, but are not limited to:

Intake, perform analysis, and research to resolve dispute claims within required timeframes while ensuring compliance with applicable rules and regulations.
Professionally communicate with clients, internal partners, other financial institutions, merchants, etc. via phone, email, fax, or letter during the dispute process.
Use sound judgment in addition to all available resources to make well-informed decisions when approving or denying a dispute.
Research the validity of the dispute and the reasons behind it to best determine root causes.
Assist in contacting past due customers to obtain payment or resolve issues in compliance with company policies.
Assist with review of suspicious or questionable claims as needed.
Work customer dispute emails as delegated.
Monitor disputed transactions to more quickly and clearly identify risks.
Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

The Ideal Candidate:

Applicants must be reliable, dynamic, sociable and enthusiastic team players; while possessing a positive "can-do" attitude, excellent judgement and communication skills. Applicants must also have great attention to detail and ability to multi-task under the stress of deadlines with a strong desire to help the organization succeed.

Qualifications:

Minimum Qualifications:

Associate degree in business, finance, communication, marketing or related field OR 1 years’ experience in related field.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.

Description:

About Foundation Finance:

Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. We work with home improvement contractors nationwide to help them close more sales through the use of flexible financing plans. FFC's full-spectrum lending approach has driven billions in originations and helped many customers make needed improvements to their homes. We're making big investments in both infrastructure and employee talent to keep up with our growth, so the time is right to join our team! It's a fast-paced environment with room to advance. We offer a competitive salary, medical/dental/vision benefits, 401(k) with company match, a casual dress work environment and much, much, more.

Working Conditions:

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Remote Work:

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, CT, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

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