This is not your average retail job. No nights and work that changes people's lives.
Current Store Hours: (Hours can change in the future)
Monday - Friday 9:00 a.m. - 6:00 p.m.
Saturdays: 9:00am- 4:00pm
Sundays: closed
Employee must be available to work every Saturday.
MUST BE ABLE TO PASS A BACKGROUND CHECK AND DRUG SCREEN.
POSITION TITLE: Cashier/Customer Experience Specialist
PURPOSE: This position is responsible for cashiering, pricing merchandise, sales floor, merchandising, and assisting customers with donated goods. This position also helps cover the receiving area to take donated goods from donors who drop off.
Customer Experience Specialist
- Do the Right Thing for the Customer… Always
- Deliver our High Five Experience to every guest:
- Smile First – Leading with Positivity
- Greet with Purpose – Building Genuine Connection
- Solve with Solutions – Empowering Every Guest
- Say Thank You – Showing Heartfelt Gratitude
- Inspire the Mission – Building Hope Together
- Promote Builders Club with honesty and enthusiasm
- Help customers find what they need—ask meaningful questions
- Ensure a safe, welcoming, and inclusive environment for all shoppers
Honor Commitments
- Arrive on time and ready to serve
- Complete shift responsibilities fully before clocking out
- Keep store sections organized and restocked
- Follow through on customer requests or team handoffs
Practice Blameless Problem Solving
- Calmly resolve customer concerns or escalate when appropriate
- Communicate clearly and respectfully with teammates
- Stay solution-focused when things go wrong
- Stay flexible when priorities shift during the day
Uplift Others
- Offer to help teammates without being asked
- Share knowledge with new team members and volunteers
- Celebrate team wins and customer success stories
- Maintain a positive and encouraging attitude
Go the Extra Mile
- Suggest creative ideas for merchandising or improving the store
- Learn the stories behind our mission and share them
- Offer additional help to donors or customers even when it’s not required
- Take initiative to tidy, organize, or reset areas needing attention
KEY RESPONSIBILITIES:
- Ensure and maintain a high level of customer service
- Accurately accept payment from customers
- Understand store pricing guidelines and purchase procedures
- Supervised pricing of goods
- Answer phones and provide customers with store information
- Assist customers with purchasing on sales floor
- Maintain a safe, clean, organized work environment
- Assist staff as needed with store operations
- Provide excellent customer service
- Accepting, processing and movement of donated goods in receiving area.
- Creating displays of furnishings, kitchen cabinets, appliances and other household items.
- Perform other duties as directed
Essential Job Functions:
- Effective communication and listening skills both verbal and non-verbal.
- Computer skills: Microsoft Office Suite and other assorted programs. Utilize timekeeping apps via personal mobile devices.
- Ability to sit stationary or walk and stand for extended periods of time. Must be able to twist, turn, bend, stoop, climb, balance, stoop, kneel, crouch, crawl, reach, push, pull and subject to environmental conditions, noise and hazards.
- Worker is required to have visual acuity to operate motor vehicles and/or heavy equipment.
- Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Typical retail store settings combined with outside environmental conditions; subject to noise, vibration, hazards and activities occurring inside and outside and often extreme temperatures.
- Limited travel may be required, fast paced environment with medium-high stress based on multiple projects, deadlines, timelines and the need to react quickly and respond quickly.
Habitat for Humanity of Greater Palm Beach County is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
Habitat for Humanity of Greater Palm Beach County Inc. is committed to safeguarding the health of our employees and providing a safe work environment for everyone. Because of this, the Company has implemented a Drug-Free Workplace Policy to comply with Florida Statute 440.102(Drug Free Workplace).
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 10 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
Work Location: In person
