Vitalant is seeking a Donor Engagement Specialist dedicated to making a positive difference.? If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you’ll experience a career built on purpose, a company created to care, and a team committed to lead – together.?
Your impact as a Donor Engagement Specialist is vital. You will actively contribute to supporting Vitalant’s life-saving mission assessing the quality of the performance of contact center associates who deal with existing and potential customers. You assist in creating and implementing call center quality processes and procedures.
What to Expect?
Schedule: Mon-Fri 8am-5pm
Salary: $16.16 - $23.24 Salary is determined based on Years of Experience and geographical location.
Applications accepted through 8/31/2025
Our comprehensive total rewards support you, your family, and your future with:
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Medical, dental, and vision insurance
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401K + 5% company match
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Tuition assistance up to $5k per year
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Free basic life and AD&D insurance
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Free short-and-long-term disability insurance
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Paid time off
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Employee Resource Groups
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Recognition and perks
As a Donor Engagement Specialist, you’ll get to:
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Participate in the design of call monitoring formats and quality standards.
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Perform call monitoring and provides trend data to management team.
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Track performance, team and individuals by using quality monitoring data management.
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Coordinate contact center calibration sessions.
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Prepare and analyze internal and external quality reports for management staff review.
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Provide actionable data to various internal support groups as needed.
Job Posting Disclaimer
Please note: Vitalant does not currently hire individuals who reside in the following states — Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.
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High school diploma or GED required
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Knowledge of automated application systems preferred
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Bi-lingual Highly preferred
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Two years of Customer Contact Center experience with a minimum of one year dialer experience required.
About Us
Vitalant is one of the nation’s largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.
For more EEO information about applicant rights click here
Job Posting Disclaimer
Please note: Vitalant does not currently hire individuals who reside in the following states — Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.
