Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.
Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.
Job Title: Retail Associate
Job Location:
Department: Retail operations
Reports To: Store Manager
Classification: Non-Exempt
EEO-1 Category: Laborers and Helpers
Safety Sensitive: No
Position type: Full Time
Job Summary
Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times.
Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands.
Essential Job Duties
The Retail Associate will be trained to perform any duty assigned in the store
Cashiering
Performs all register transactions accurately
Maintain sales floor and cash register stock level according to standards
Follow general housekeeping standards
Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
Understand and achieve quotas to meet sales goals
Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
Merchandise sales floor when needed
Recovering to maintain sales floor product levels and to keep the store cleaned and organized
Perform janitorial and housekeeping duties as needed
Sales Floor
Performs all registered transactions accurately when assigned
Maintain sales floor stock level, properly merchandised (Sized) and categorized
Follow general housekeeping standards
Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
Understand and achieve quotas to meet sales goals
Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
Recovering to maintain sales floor product levels and to keep the store, cleaned and organized
Perform janitorial and housekeeping duties as needed
Donor Door
Check, accept, unload and process donations from the customer
Accurately maintain daily donation records
Sort and process donations according to the current LLGI Standard Operating Procedures (SOP)
Unload and load trailers and straight trucks according to standards
Perform opening and closing procedures
Prepare required records and reports
Perform janitorial and housekeeping duties as needed and act as a Material Handler when needed or assigned
Processing and Pricing
Unload, inspect, and sort donated goods following the current LLGI SOP
Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area
Transport stock to and from workstations
Effectively manage time to ensure that work is completed efficiently and in accordance with production standards
Assume responsibility and accountability for the completion of job duties and meet production goals
Contribute to team success by involving others in work processes, decisions and actions
Perform janitorial and housekeeping duties as needed
Material Handling
Transport stock to and from workstations, donor doors, and staging areas
Assist processors in swapping full equipment with empty ones to expedite operations
Help price furniture and keep them going from door directly to sales floor
Assist in cutting cardboard and filling the cardboard gaylords
Perform janitorial and housekeeping duties as needed
Core Competencies
Adaptability **Managing Conflict ** Stress Tolerance ** Communication ** Tenacity ** Urgency
