Customer Support Agent (Part-time)

America's Charities • Part-time • Remote (United States) • $18 - $23 / hour • 1d ago

Position Title: Customer Support Agent (Remote - Part Time)

Department: Charitable Funds Management Solutions

We are a non-profit charitable organization looking for skilled individuals who can coordinate multiple client requirements related to fund processing and reporting. The ideal candidate is detail-oriented, able to handle multiple urgent tasks, and manage time wisely. Candidates should be able to help solve problems independently and as part of a team.

Responsibilities:

Handle inbound phone calls, email, and chat.
Resolve inquiries, provide technical support for various online giving platforms, and respond to report or research requests.
Provide a positive customer experience.
Assist with customer service tickets assigned by the team, escalate tickets when necessary, and collaborate with the team in resolving tickets in a timely manner.
Provide reports using various reporting tools (Ex. Microsoft Access and Excel).

Qualifications:

Associate degree or higher.
Minimum one-year related work experience in a customer support field preferred.
Demonstrable working knowledge of Microsoft Excel.
Experience working in a fast-paced and deadline-oriented environment.
Excellent oral and written communication skills.
Strong computer skills and the ability to learn new programs and processes.
Candidate must pass a Skills Assessment (Microsoft Excel functions and writing skills).

Remote Work Criteria:

Reliable high-speed internet connection.
Ability to take voice calls with minimal background noise.

Rate: $18-23/hour

Job Type:

Part-time, flexible hours (M-F between 11:00 AM-8:30 PM EST), 20-30 hours per week.
Flexible start time, must be available 4:30-8:30PM EST.
This is a seasonal position (September 2025 to January 2026) with potential opportunity to transition from seasonal to permanent based on performance and business needs.

To apply, please email your resume to careers-cfms@charities.org with the position title in the subject line.

America’s Charities is an equal opportunity employer. No phone calls or recruiter inquiries.

Job Type: Part-time

Pay: $18.00 - $23.00 per hour

Expected hours: 20 – 30 per week

Work Location: Remote