Onboarding & Employee Journey Specialist

Best Friends Animal Society • Full-time • Remote (United States) • $63k - $70k / year • 1d ago

Remote / Annual / Full time

The Best Friend's Mission is to do nothing short of making history by bringing about a time when there are No More Homeless Pets. Our goal is that every animal shelter in every community in the country be no kill in 2025.

The fact is, we have a great culture, populated by fun, dedicated, and brilliant people. But we're always looking for talented people who can help us make history, and that's where you come in. If you want to be a part of history and end the killing of pets in shelters, apply today for one of our open job opportunities!

Location: Remote - Please note the duties of this job cannot be performed in Washington state.

Hiring Range: This position’s hiring range is anticipated to be $63,000 to $70,000 annually depending on experience, plus great benefits!

Position Summary: The Onboarding & Employee Journey Specialist plays a key role in shaping an inclusive, engaging, and human-centered employee experience at Best Friends Animal Society. This role supports the Manager in ensuring that employees feel connected, supported, and valued throughout their lifecycle—from onboarding to milestone markers to offboarding. The specialist helps deliver a seamless onboarding program, supports the development of role-specific training and resources, and facilitates initiatives that foster belonging, growth, and retention. Success in this role requires strong collaboration, organizational, and communication skills, adaptability, and a passion for advancing employee experiences in alignment with Best Friends’ mission and Guiding Principles.

Essential Duties and Responsibilities

Treat people around you with kindness and compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being like you do our mission, and work to build strong relationships with your colleagues by participating in communication loops to share and receive honest feedback. You are responsible and accountable for the culture you add to your team dynamic.
Serve as an ambassador and example of Best Friends Animal Society’s Guiding Principles by upholding a culture of collaboration, innovation, accountability, trust, inclusivity, and respect.
Coordinate and deliver a seamless organizational onboarding program that fosters connection, belonging, and readiness from day one.
Facilitate role-specific training using live sessions, presentations, and recorded content to meet diverse learning needs during week 1 onboarding.
Stay current on new features of collaboration tools (e.g., Office365, Workday) and integrate them into onboarding resources and training to continuously enhance the new hire experience.
Maintain regular touchpoints with new hire cohorts throughout the first year to strengthen engagement and community.
Collect and analyze feedback from new employees and managers to identify opportunities for improvement in the onboarding process.
Support employee journey initiatives, including milestone recognition, employee communications, and offboarding experiences.
Assist the Employee Journey Manager with planning and implementing employee experience projects that promote engagement, career growth, and retention.
Provide research, data collection, and logistical support for initiatives that strengthen culture and the overall employee lifecycle.
Collaborate with the Employee Journey Manager and People & Culture team to align onboarding practices with organizational culture and guiding principles.
Perform other duties as assigned.

Skills and Qualifications:

A minimum of 2–3 years’ experience in onboarding, employee engagement, HR, or related people-focused roles; nonprofit or mission-driven experience is preferred.
Strong facilitation and presentation skills; confident leading live sessions (on camera), engaging groups online, and presenting effectively to virtual audiences; experience developing training content is a plus.
Excellent communication skills (verbal and written).
Well-rounded interpersonal skills, able to build trust quickly, positive attitude, a team player, personable, professional, and able to get along with people from different backgrounds and connect with people across the organization.
Empathetic, collaborative, and committed to fostering an inclusive, values-aligned workplace.
Organized and detail-oriented; reliable, adaptable, resourceful, adept at problem solving, and able to manage multiple priorities and deliver consistently in live settings.
High proficiency with using computers and programs such as Microsoft Office programs (including Outlook & Teams). Familiarity with collaboration tools such as Airtable, Workday, Zoom, and related platforms; ability to learn and integrate new tools into processes.
Act as an ambassador for Best Friends, including professionally advocating Best Friends’ position on issues.

Physical Requirements

Work at a computer for extended periods of time with repetitive typing, arm, and hand motion.
Daily hours and days of the week may vary according to the needs of the department schedule.
Ability to travel up to 5%.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.

Culture Statement and Responsibility

We value attitude over aptitude, and we treat kindness as a discipline because it is paramount in our culture along with our other guiding principles. Culture is how we talk to and treat ourselves and one another. It's how we generate and respond to change. It's how we plan and make decisions. It's how we do what we do.

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