We are seeking a proactive and forward-thinking individual to join our team as a Member Services Administrator. In this role, you will support our team of Association Executives, Event Managers, and Marketing and Member Services specialists in providing exceptional customer service and project support to nonprofit clients. The environment at SBI is fast-paced, fun, and challenging. We encourage our staff members to work as a team and bring new ideas to the table every day, creating new innovative processes to foster stronger relationships with our clients.
In the first few months, your main responsibility will be to learn! We provide an extensive training program.- Provide day-to-day administrative support to multiple associations
- Engage with members and prospective members as the primary contact for several associations, answering phone and email inquiries
- Create, assign, and complete multiple tasks throughout the day using our professional services automation software CRM, dispatching
- Assist in the development of engaging and relevant content for marketing communications, including websites, e-blasts, e-newsletters, brochures, and direct mail campaigns
- Maintain multiple client databases and online components of client websites to include registration forms, surveys, job posting forums, listservs, committee communications, etc.
- Provide meeting preparation through support of registration, speaker communications, exhibitor and committee support and event attendance; staff registration desk at meetings and/or events.
- Manage logistics and execution of client webinars to include registration, speaker communications, exhibitor and committee support, event attendance and day-of duties.
- Create invoices and prepare receipts as requested, among other financial reporting duties
- Schedule client meetings with venues; support logistical planning and reservations as needed
Coordinate with association leadership and volunteers to provide first-rate service to association members- Additional duties as assigned.
Qualifications:
2+ years of professional experience in customer service, account services, and/or administrative support role, preferably supporting multiple clients and/or accounts- Excellent written and verbal communication skills
- Exceptional customer service skills, focusing on building and maintaining relationships with members and prospective members
- Superior attention to detail; first-class organizational and time-management skills with demonstrated ability to manage concurrent tasks efficiently
- Ability to produce error-free written content quickly, accurately, and on tight deadlines
- Strong computer skills to include Microsoft Office Suite; experience using AMS or CRM database systems desirable
- Involvement in meeting/event planning, event registration, and execution a plus
- Great team member with a willingness to roll up your sleeves and pitch in to help your colleagues with a positive and professional attitude
- Experience working with nonprofit organizations, volunteers and/or boards of directors a plus
- Basic web design experience and/or knowledge of HTML a plus
As the leading Association Management Company (AMC) in the Pacific Northwest since 1981, SBI Association Management is known for providing innovative technology solutions, marketing, event management, financial, and executive services to manage and grow member-based, professional societies and associations. Our success is deeply rooted in building a seasoned, strong team with a culture of collaboration, integrity, and transparency.
We work hard together and laugh even harder. We value problem solvers and change agents, and your contributions will be truly appreciated. Join us and add your talents to our exceptional team.
Paid vacation and wellness time
401k with up to a 50% employer match
Employer-subsidized healthcare plans including medical, dental, and vision insurance
Employer-paid $25k of basic life/AD&D coverage
Optional supplemental life insurance
Access to our employee assistance program (including 3 free counseling sessions, will preparation, estate planning, and more)
· Tuition reimbursement
Paid professional association membership(s)
Equal Opportunity Employer
SBI is an Equal Opportunity Employer. This means that SBI uses its best efforts to provide equal opportunities to every employee and job applicant without regard to protected characteristics, and that SBI does not knowingly discriminate on the basis of protected characteristics. Protected characteristics means actual or perceived race, religion, creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, civil union status, medical condition, disability (mental and physical), military and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. SBI is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.
