Member Engagement Representative - Evenings & Weekends

YMCA of Snohomish County • Part-time • Monroe, Washington State, United States • $17 - $25 / hour • 2w ago

The YMCA of Snohomish County provides jobs and careers with a cause. Every day, the Y makes a lasting impression in our communities through youth development, healthy living and social responsibility. Our unique work environment constantly changes to adapt to the needs of our communities. Come to work each day knowing that what you do has an impact on the lives of the people in your community. At the Y, we invite you to develop your skills, realize your leadership potential, and discover a position that is truly much more than a job. Plus, there is always room to grow at the Y!

Position Summary:

Deliver quality service to our diverse members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, maintain cleanliness and organization of the Welcome Center and other areas of the facility.

Job Duties/Responsibilities:

Provide quality service to members, guests, and program participants in the branch and on the phone, contributing to member engagement and retention
Entry level sales – follow sales cycle (introduction/probing/close)
Address and resolve membership concerns
Apply all YMCA policies, practices and procedures ensuring a positive member experience
Respond to emergency situations
Monitor the locker rooms and adhere to other safety guidelines
Perform other duties as assigned

Physical and Mental Demands: The physical and mental demands described here are representative
of those that must be met by employees to successfully perform the essential functions of this job.

Physical Demands:
While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or
hear, both in person and by telephone; use hands repetitively to handle, feel or operate
standard office equipment; reach with hands and arms; and lift up to 50 pounds. Specific vision abilities
required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands:

While performing the duties of this job, employees are regularly required to use written and verbal
communication skills; read and interpret data, information and documents; analyze and solve nonroutine and complex problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with
members, staff, volunteers, and others encountered in the course of work, some of whom may be dissatisfied individuals.

Y Culture:

Build relationships with a diverse membership base in culturally responsive ways, connect members with one another and to the Y.
Exhibit Caring, Honesty, Respect and Responsibility
Complete and maintain required trainings and certifications within established guidelines.
Arrive on time ready for shift, clock in/out within timekeeping system.
Exhibit a positive energetic attitude.

Qualifications:

Minimum age 22
Strong interpersonal and problem-solving skills.
Basic computer skills/knowledge required.
Fluency in second language desired.
Ability to lift 50lbs.
Ability sit or stand for extended periods.

Availability: Evenings and Weekends. Weekends include Saturdays and Sundays. Additional hours are available on a substitute basis, once training is completed.

Our benefits are AMAZING!

FREE training offered for all positions and get paid while you train for your job!
Flexible work schedules and a family-friendly environment.
FREE YMCA family membership for all staff.
20% off programs and services for all staff.
Sick Pay accrued at rate of one hour for every 40 hours worked.
403b Retirement savings account available to all employees.
403a Retirement investing account paid at 12% annual compensation after 2 years of service (minimum 1,000 hours worked in each year).
FREE Employee Assistance Program
Cheery, dynamic, cause-driven work environment, like no other!
We promote from within often. Enjoy your career at our Y!
Cheery, dynamic cause-driven work environment, 80no other!

Little to no experience required for most positions—let us train you!

The full range of the pay grade for this position is $17.79-$25.63.

Our Commitment to Inclusion:
The Y is made up of people of all ages and from every walk of life, working side by side to strengthen communities. Together we work to ensure that everyone, regardless of ability, age, cultural background, ethnicity, faith, gender, gender identity, ideology, income, national origin, race or sexual orientation, has the opportunity to reach their full potential with dignity. Our core values are caring, honesty, respect and responsibility—they guide everything we do.

We look forward to having you on our YMCA team!

The YMCA is an Equal Opportunity Employer that celebrates diversity at all levels of our organization!

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