Role Overview
We’re seeking a Student Success Coordinator to ensure families and students experience a smooth journey from nomination through onboarding. You’ll serve as the primary point of contact, helping families navigate application and enrollment steps, answering questions, processing payments, and working with our mentor-matching team to secure the right mentor for each student.
About us: Nova Scholar is a nonprofit founded by Stanford researchers to make world-class academic and research opportunities accessible to ambitious high school students—especially those from underserved backgrounds. Since 2022, we’ve supported 500+ students with mentoring, scholarships, and innovative online programs in research, AI, and more.
This role is a great fit for someone who enjoys engaging with families, thrives on organization, and takes pride in keeping processes running seamlessly. If you’re comfortable with—or eager to learn—tools like Airtable, Zapier, and Slack, and you’re passionate about student outcomes, this position is for you.
Core Responsibilities:
Family & Student Engagement
- Act as the primary liaison for families following nomination.
- Provide timely, supportive responses via email, phone, or text.
- Schedule 1:1 calls and follow up with families to encourage applications and enrollment.
- Partner with parents, guardians, and counselors to maintain strong communication throughout the admissions process.
Admissions & Enrollment Coordination
- Track new nominations in Airtable, ensuring records remain accurate and up to date.
- Send acceptance and onboarding communications (via templates and Zapier drafts).
- Guide families through interviews, enrollment steps, and documentation.
- Manage invoicing, track payments, and update records.
- Share enrollment updates with counselor channels to celebrate student milestones.
Student Onboarding
- Send onboarding resources, timelines, and next steps to students.
- Collect student schedules and align availability with mentor requirements.
- Proactively follow up with students and families to avoid delays in onboarding.
Mentor Matching Support
- Collaborate with the Mentor Engagement team to identify and confirm available mentors.
- Share mentor bios with students and families for review.
- Send formal introduction emails once a match is finalized.
- Track mentor-student matches in Airtable from pending to active.
- Ensure first sessions are scheduled and successfully launched.
Documentation & Process Improvement
- Maintain detailed records in Airtable/CRM for all communications and status changes.
- Identify and flag challenges early, such as unresponsive families or scheduling conflicts.
- Contribute to process improvements by documenting recurring issues and refining templates/playbooks.
Qualifications
- 1+ years of sales experience.
- 1–3 years of experience in student services, admissions, customer support, or coordination.
- Advanced degree preferred (MS or PhD highly valued, but not required).
- Excellent communication skills, both written and verbal; comfortable speaking directly with families.
- Strong organizational skills with a proactive follow-up approach.
- Tech-savvy or eager to learn new systems (Airtable, Zapier, Slack, Google Workspace).
- Background in family communication or education programs is a strong plus.
What We Offer
- Flexible, remote-first work environment.
- A mission-driven team focused on education and mentorship.
- Direct impact on student success by supporting families and connecting them with the right mentors.
Location: Remote — flexible hours across time zones
Compensation: Hourly pay during training, then commission per enrolled student Type: Part-time (5–10 hrs/week, with ramp-up period)
Job Type: Part-time
Pay: $45,450.32 - $54,735.88 per year
Expected hours: 5 – 10 per week
Application Question(s):
- Please share your availability for an interview this week, including preferred days and times.
Work Location: Remote
