US Field Administration Specialist

Young Life • Full-time • Remote (United States) • $19 - $23 / hour • 3d ago

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Job Specific Working Conditions:

Note: The anticipated hourly rate can range from $19.00-$23.80 depending on relevant education, experience, and location.

Essential Duties:
Quality Assurance

Coordinate cross-departmental partnership to support the administrative needs for the field.
Document and evaluate mission-wide standards of operation, systems and procedures regarding area field offices.
Gather feedback related to field administrative needs and tasks. Evaluate suggestions and make appropriate recommendations as necessary to functional partners.
Identify potential quality improvement possibilities and partner in desired implementation with functional and field offices.
Partner with US Field Operations on projects for the field, forecasting and preparing for area administrative needs.
Review and/or screen Mission Services forms, reports and documentation created for area use and make recommendations to update and align with current processes.
Serve as a partner in the creation and maintenance of resources and training documents (knowledge articles, FAQ updates, Staff Resources pages, etc.). Assist US Field Operations in creating documentation for US Regional and Field Leadership teams related to area impact for current process and upcoming changes.

Training

Create training resources for area offices.
Host training calls for area offices about YL business processes in partnership with subject matter experts/functional leads.
Partner with Learning and Leadership to develop and implement core training objectives for local field operations, including platforms and processes, and training plans.
Update and maintain Area Office Guidebook and support Regional Office Guidebook updates for alignment. Maintain a list of resource material available for training purposes, including best practices and other industry resources.

Organization

Foster alignment, sharing of information and feedback to support area offices. Participate in projects as assigned.

Requirements:

Travel 2-3 times a year.

Qualifications & Education:

Highschool degree required
Bachelor’s degree or an equivalent combination of education and relevant experience required.
Proven training capability.
Excellent written and verbal communication skills including ability to edit and coach in these areas.
Experience using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Canva, Sharepoint.
Young Life systems and Young Life administration experience preferred.
Familiarity with Young Life’s administrative practices and policies preferred.
Experience with local area YL office preferred.